Please see https://support.zendesk.com/forums/1/entries/35709 and follow us on Twitter @zendeskops
Please see https://support.zendesk.com/forums/1/entries/35709 and follow us on Twitter @zendeskops
12:44 AM | Permalink
We will take Zendesk offline for maintenance and feature upgrades on Saturday the 25th of April at 7AM UTC Follow us on Twitter at http://twitter.com/zendesops for live updates during maintenance.
We expect to be done in about an hour. As usual, tickets via email will not be affected.
07:58 AM | Permalink
See you in an hour or so. Follow us on Twitter: http://twitter.com/zendeskops
We were done after about 45 minutes. We're still doing some integrity checks, but are open for business. Have a nice weekend.
02:00 AM | Permalink
We have gotten reports on routing problems for the past 5-10 minutes. These are due to an error with XO which is a US network service provider. Follow status on http://twitter.com/zendeskops
Update This issue has been resolved. We will post an explanation later.
09:15 AM | Permalink
We've spent some time in the past weeks restructuring parts of our database for better throughput. This work will continue the coming weekend, where we will work on improving the overall speed. Our preliminary tests in other environments show that we can expect to be unavailable for up to 2 hours. We will do this on Sunday from 9AM UTC.
Tickets by email will not be affected.
06:30 AM | Permalink
We got back online about 20 minutes ago. The problem was isolated to the cluster management software that we use. We will now start an in depth investigation on how we can avoid this problem from reappearing. Please accept our apologies for this incident, have a nice week.
01:48 AM | Permalink
Zendesk is currently down due to issues with our cluster. Our hosting provider is investigating. Follow us on Twitter for updates http://twitter.com/zendeskops
01:33 AM | Permalink
We will do some database optimizations tomorrow morning (around 9AM UTC). Zendesk will be unavailable for about 10 minutes).
02:27 AM | Permalink
Our hosting provider is examining a routing issue which seems to only affect UK customers. http://engineyard.wordpress.com/2009/03/10/possible-routing-issues-with-some-clusters/
Update: This was resolved at around 07:30 PST.
06:46 AM | Permalink