Zendesk Operations

Upcoming Maintenance on May 16th

Please see https://support.zendesk.com/forums/1/entries/35709 and follow us on Twitter @zendeskops

Scheduled Maintenance on April 25th @ 7AM UTC

We will take Zendesk offline for maintenance and feature upgrades on Saturday the 25th of April at 7AM UTC Follow us on Twitter at http://twitter.com/zendesops for live updates during maintenance.

We expect to be done in about an hour. As usual, tickets via email will not be affected.

Maintenance Start

See you in an hour or so. Follow us on Twitter: http://twitter.com/zendeskops

We were done after about 45 minutes. We're still doing some integrity checks, but are open for business. Have a nice weekend.

Feature Update Deployment on Saturday 9 AM UTC

Please see: https://support.zendesk.com/forums/1/entries/29656

Routing Problems

We have gotten reports on routing problems for the past 5-10 minutes. These are due to an error with XO which is a US network service provider. Follow status on http://twitter.com/zendeskops

Update This issue has been resolved. We will post an explanation later.

Upcoming Maintenance Work

We've spent some time in the past weeks restructuring parts of our database for better throughput. This work will continue the coming weekend, where we will work on improving the overall speed. Our preliminary tests in other environments show that we can expect to be unavailable for up to 2 hours. We will do this on Sunday from 9AM UTC.

Tickets by email will not be affected.

Back on Track

We got back online about 20 minutes ago. The problem was isolated to the cluster management software that we use. We will now start an in depth investigation on how we can avoid this problem from reappearing. Please accept our apologies for this incident, have a nice week.

Current Issue

Zendesk is currently down due to issues with our cluster. Our hosting provider is investigating. Follow us on Twitter for updates http://twitter.com/zendeskops

Brief Maintenance on March 14th at 9AM UTC

We will do some database optimizations tomorrow morning (around 9AM UTC). Zendesk will be unavailable for about 10 minutes).

Possible routing issue for UK customers

Our hosting provider is examining a routing issue which seems to only affect UK customers. http://engineyard.wordpress.com/2009/03/10/possible-routing-issues-with-some-clusters/

Update: This was resolved at around 07:30 PST.